Due to an update with Internet Explorer the menu for some visitors may not function. If this is the case for you please use the site directory page while we rectify this issue. Thank you and sorry for any inconvenience this may cause.
Having established our operations based on an attitude that puts relationships and high quality service at the top of our list we take great pride in being responsive and quick for our customers.
So, when we had cause to come into contact with the "distribution" side of model railways we were astounded at the slow service and less than enthusiastic support provided by distributors to the hobby. Our reaction was simple–not good enough–we can do better–and so DCCconcepts was born.
In a short time we have proven that we can supply quicker, offer better support, and enjoy the best possible relationship with our clients…often at better prices and always far quicker than more "traditional" channels!
WE are still primarily modellers. We think YOU should also enjoy the same service - So now it’s time for us to bring this same positive attitude to modellers worldwide.
Read on and discover how we think, and how we’d like to be of help to you! Here’s our approach, in clear and unequivocal terms. We’ve tried to answer every possible question, but if there’s anything that you’d like to know more about, please don’t hesitate to email me personally.
Richard Johnson
DCCconcepts
rejohnson@ozemail.com.au
Top
We are owned and managed by a "hands on" modeller with more than 40 years experience in both US and UK prototype modelling and who takes equal pleasure in scratch-building & painting a finescale brass loco, making hand laid track or designing a high tech railway control system… Because of this we truly appreciate how much your models mean to you, and understand the issues relating to Railway modelling and DCC intimately!
We guarantee you the best service we can provide, and will gladly help where we can if you have a question about modelling OR our products and their application. Of course, you don’t really know us, so a bit of background may help. For a more personal look, perhaps you’d like to learn a little about us as people - so If you’d like to see a little more of us and our modelling, click on the hyperlink
Top
When I have a project underway or planned, I‘m keen to get started… So I understand that if you need an item for your layout, a part to fit to a loco or a new decoder, you want it NOW - Therefore, we do our best to "Shrink the world" for you by offering all deliveries PRIORITY AIRMAIL or AIR COURIER. What’s more, because we are in the import/export business we know how to do it economically, so we deliver fast at incredibly low prices. Average delivery within Australia is 3 working days. Average US and UK delivery are from a best of 4 to a "quick average" of 5 to 7 days…"Door to Door".
Top
We are extremely flexible in our payment options. We gladly accept MasterCard, Visa, Amex and JCB cards. PayPal is welcome too…with NO added "loading" for processing fees. and what’s more we’ll accept it in either $USD, EURO or £GB.
Of course we are also happy to accept "Direct Deposit" for local Australian buyers…. And checks (cheques) are fine too as long as you can wait for them to clear. For those that prefer it, "Concealed cash" is OK as long as it’s clearly understood that we can’t avoid local taxes and of course we can’t be responsible for lost letters.
For larger orders we can also accept wire transfers, so there’s really no reason to worry about payment methods at all!
Top
We also know that no matter how small, delivery costs eat into valuable modelling budgets… So with orders over $A200 / $US125 or UK £85 we’ll ship without ANY added freight cost”. For all orders, we charge ONLY the actual cost of P&P, so there are no hidden costs.
LOCAL TAX: All prices shown on this web site are including tax.
Whilst we cannot ship within Australia without charging the Australian domestic 10% Goods and Service tax, this tax applies ONLY to domestic sales. For all export orders, the value of this tax is offset against freight or postal charges, meaning that the “delivered” cost of any items bought from DCCconcepts will in most cases be at or near the listed price…. Even with our airmail delivery service.
Top
We give indicative pricing on each item in three currencies but we charge ONLY the actual rate on the day of transaction. For an "easy reckoning" of your order cost in your local currency, use XE.com as a guideline. We use it too, becasue its "real time" and there is NO need to "Load" the exchange rate as many suppliers do, costing you good money! You really can check the rate for yourself! take a look at www.XE.com
Top
We certainly don’t know it all, but we do have a lifetime of experience in many aspects of our hobby. Please don’t hesitate to ask ANY question, whether it’s relating to DCC, wiring, decoder installation, tracklaying, loco construction or painting. We’ll either have an answer, or will probably have a friend who does.
If we genuinely don’t know, we’ll say so - and then we'll do the hard yards to research the subject to find out, or point you in the direction of someone who DOES know how to help.
Tips and Tricks
FAQ
Favourites
Top
We guarantee what we sell… and we insure what we ship without added cost to you! Decoders are sold with a "Goof Proof" warranty. Control units and electronic accessories are guaranteed for a period of one year, or for the original manufacturers defined period if longer. Other items vary, but we are aware of the importance of quality backup, so looking after problems is high on our priority list at all times.
We handle all warranty locally, so no "long wait" for an item to go overseas for service or repair – just send it to us with your personal contact information and a description of the fault and we’ll take it from there. If you are overseas and need help, we’ll arrange it locally for you if possible using our worldwide contact network. If you have any doubts or would like prior confirmation of any issue, don’t hesitate to call us before sending. Click here for warranty
Top
We know that "hobby time" isn’t the same as "work time" and we are hobbyists too… so we’ve made it possible to contact us when YOU need help. For comprehensive contact information, click here please.
Top
each customer segment has its own needs, and each its own expectations. Here’s our basic approach to distribution, but please do email or call us if you have any questions.
Retailers: We are looking to establish stockists in all states, and offer both a premium service and semi-exclusive opportunities to retail key brands in the growing DCC market. Deliveries are usually to you within 48 hours, with even special orders rarely longer than three weeks.
Why not give us a call. We’ll be happy to discuss supply arrangements with you.
Model RR Clubs: We are quick, supportive and cost effective. Let us know if you are into DCC. We value very highly the contribution that clubs make to our hobby and we realise that you need the support of BOTH retailers and their suppliers to ensure reasonable cost control and maintenance of "added value" for your membership. We'll obtain special items quickly on request, and provide the best possible service to make sure you are happy with both speed and prices.
Contact us We will be happy to discuss a special pricing deal to help lower your club costs (We do encourage you to make a local arrangement with a supportive retailer if this is available as this is the very best way of ensuring that model railways as a hobby continues to grow in your community).
Modellers: The world is shrinking as the Internet grows, and great service and even better prices are only an email away... PLEASE feel free contact us directly. We'll be pleased to help!
Top
