Shipping items from DCCconcepts to you
All delivery charges are added to your bill before we take payment. Delivery charges are clearly itemised on your invoice which will be sent to the email address you provided on your order as soon as payment is taken. Please note that due to the ongoing pandemic, most postal and courier services have suspended their guaranteed delivery times. Please be patient with our couriers.
Royal Mail Small Packet Tracked 48 hour – £3.00
Royal Mail Parcel under 2kg Tracked 48 hour – £4.00
Royal Mail Parcel 2kg-3.5kg Tracked 48 hour – £7.50
24hr “Rush” delivery for an additional £1.00 – please ask for this in the “Order Notes” at checkout.
UK Courier Express Parcels (DPDlocal) (up to 10kg) – £12.95
International Small Packet/Parcel Tracked – up to 500g (Royal Mail International) – £7.50
International Small Packet/Parcel Tracked – up to 2kg (Royal Mail International) – £18.00
International Tracked usually takes approx. 1 week and is tracked throughout
Non-UK Orders Over 2kg
DHL Express – We will confirm shipping costs. If higher than 10% of your order value, we will get your permission before billing.
DHL Express usually takes 3-4 working days, unless your address is in a remote area
Shipping items from you to DCCconcepts
Please complete our product return request form here: https://www.dccconcepts.com/about-us/returns/
To return unwanted unopened products which you have purchased from our website, please send these to:
When we receive your unwanted unopened items in “as new” condition, we will refund the amount you paid for the products. Please note only basic delivery costs will be refunded. If you opted for a “rush” delivery or courier delivery, this will not be refunded. This is in line with UK Distance Selling Regulations which can be reviewed here: https://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations-ajWHC8m21cAk
Please ensure that all items sent to us are properly packaged (preferably in their original product packaging) and that the parcel contains a note of your contact details – you would be amazed at the number of packages we get where we cannot possibly trace the owner of the item!