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Shipping items from DCCconcepts to you

All delivery charges are added to your bill before we take payment. Delivery charges are clearly itemised on your invoice which will be sent to the email address you provided on your order as soon as payment is taken.

UK Orders
UK Small Packet 48 hour - £3.00
UK Parcel under 2kg 48 hour - £4.00
UK Parcel 2kg-3.5kg - £7.50
24hr "Rush" delivery available to most of the UK for an additional £1.00 - please ask for this in the "notes" section of your order.
UK Courier Express Parcels (DPDlocal) (up to 30kg) - £11.50

Non-UK Orders
International Small Packet (Royal Mail International Tracked) - £7.50
International Small Parcel (up to 1kg) (Royal Mail International Tracked) - £10.00

Europe (EU, Norway & Switzerland)
DPDlocal (1.1kg - 10kg) - £15.00
DPDlocal (10.1kg - 30kg) - We will confirm shipping costs. If higher than 10% of your order value, we will get your permission before billing.

USA, Canada, Australia & New Zealand
DHL (above 1kg) - We will confirm shipping costs. If higher than 10% of your order value, we will get your permission before billing.

Other Countries
We will confirm shipping costs and get your permission before billing.
 

Shipping items from you to DCCconcepts

Please first contact our Technical Services department on +44(0)1729 821080 (option 2) or email us at salesuk@dccconcepts.com.

For a faulty product return, we can usually send you a postage label which will mean zero cost to yourself - simply take the parcel to your local post office with the label attached.

To return unwanted unopened products which you have purchased from our website, please send these to:
DCCconcepts Returns
The Sidings
Settle
BD24 9RP

Please ensure that all items sent to us are properly packaged (preferably in their original product packaging) and that the parcel contains a note of your contact details - you would be amazed at the number of packages we get where we cannot possibly trace the owner of the item!