Shipping items from DCCconcepts to you
All delivery charges are added to your bill before we take payment. Delivery charges are clearly itemised on your invoice which will be sent to the email address you provided on your order as soon as payment is taken.
UK Small Packet 48 hour – £3.00
UK Parcel under 2kg 48 hour – £4.00
UK Parcel 2kg-3.5kg – £7.50
24hr “Rush” delivery available to most of the UK for an additional £1.00 – please ask for this in the “notes” section of your order.
UK Courier Express Parcels (DPDlocal) (up to 30kg) – £12.95
International Small Packet (Royal Mail International Tracked) – £7.50
International Small Parcel (up to 1kg) (Royal Mail International Tracked) – £10.00
Europe (EU, Norway & Switzerland)
DPDlocal (1.1kg – 10kg) – £15.00
DPDlocal (10.1kg – 30kg) – We will confirm shipping costs. If higher than 10% of your order value, we will get your permission before billing.
USA, Canada, Australia & New Zealand
DHL (above 1kg) – We will confirm shipping costs. If higher than 10% of your order value, we will get your permission before billing.
We will confirm shipping costs and get your permission before billing.
Shipping items from you to DCCconcepts
Please first contact our Technical Services department on +44(0)1729 821080 (option 2) or email us at email@example.com.
To return unwanted unopened products which you have purchased from our website, please send these to:
When we receive your unwanted unopened items in “as new” condition, we will refund the amount you paid for the products. Please note only basic delivery costs will be refunded. If you opted for a “rush” delivery or courier delivery, this will not be refunded. This is in line with UK Distance Selling Regulations which can be reviewed here: https://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations-ajWHC8m21cAk
Please ensure that all items sent to us are properly packaged (preferably in their original product packaging) and that the parcel contains a note of your contact details – you would be amazed at the number of packages we get where we cannot possibly trace the owner of the item!